Redefine your customer engagement with Zoom Contact Center

Zoom is creating the next-generation contact center by leveraging their federated approach to AI to help drive higher customer satisfaction, improve agent productivity, and ultimately improve business outcomes.

Zoom Contact Center is a fully omnichannel contact center solution that supports voice, video, SMS, chat, and more. It features intelligent routing, an all-in-one agent desktop experience, and advanced analytics. They also offer Zoom Virtual Agent, a conversational AI and chatbot solution, and a suite of workforce engagement management products, which includes workforce management and quality management. 

Zoom Contact Center AI in action offers a variety of benefits including: 

1. Higher customer satisfaction
2. Increased agent productivity
3. Engaged agents
4. Reduced complexity that enables innovation